A: For personal use, no sign-up is required—you can purchase directly. However, for business use, account registration is necessary.

A: Please check this page for more details:
https://matchadirect.kyoto/pages/select-your-country

Our locations are as follows:

Ujitawara Factory:
63, Nagatoori, Yuyadani, Ujitawara-cho, Tsuzuki-gun Kyoto 610-0221, JAPAN

Uji Main Store:
156, Myouraku, Uji, Uji-city Kyoto 611-0021, JAPAN

A: No, there’s no need to worry about additional charges upon delivery. Any import duties or VAT/GST are either included in the product price or displayed at checkout.

A: No, we offer free shipping to all countries for purchases made on our website.

A: For individual customers, products are available starting from one 60g tin. For business customers, orders start from 300g. All products are freshly ground after receiving your order.

A: As all products are ground to order, we generally cannot accept cancellations after the order is placed. Thank you for your understanding.

A: We do not accept returns for reasons related to customer preference. If there’s a defect or issue, contact us via our inquiry form, and we’ll address it promptly.

A: Some products cannot be shipped to certain countries. This issue may occur if the country setting was changed during the process. Please select your country again from the following page:
https://matchadirect.kyoto/pages/select-your-country

A: We only accept online payments for purchases made on our website. Thank you for your understanding.

A: If customs duties or taxes apply, they will be charged at checkout. This means no additional costs will be incurred at the time of delivery. This system ensures smooth customs clearance.

A: Orders are shipped within 3 business days, and delivery usually takes 2–4 business days after shipment. Timelines may vary for large orders or certain destinations.

A: It is not possible to specify a delivery date or time at the time of ordering. However, after the shipment is dispatched, you can use DHL's On Demand Delivery service to choose a delivery date and time. A link to this service will be sent to the email address provided during your order.

A: We ship via DHL.

A: You can find all the details on our Shipping Policy page:
https://matchadirect.kyoto/pages/shipping-policy

A: We offer free shipping worldwide.

A: Unfortunately, we are unable to accommodate requests for specific carriers. All orders are shipped via DHL.

A: We provide updates on the shipping status via email provided at the time of order. If you have not received any notifications, the email address provided might have been entered incorrectly. Please contact us for assistance.

A: Matcha particles are very fine, making them prone to clumping due to static electricity. High-quality matcha ground with a stone mill tends to have finer particles compared to machine-ground matcha, making it more likely to form clumps. Using a matcha shifter can help break up the clumps, allowing you to enjoy a smoother and more flavorful matcha.

A: For unopened matcha, we recommend storing it in the refrigerator or freezer to significantly reduce quality degradation.Once opened, if you plan to consume it quickly, storing it at room temperature is recommended, as matcha is highly sensitive to temperature changes and condensation.If it will take longer to consume after opening, it is best to store it in the refrigerator. However, when taking it out and reopening it, let the package acclimate for a day before opening to avoid condensation.

A: Matcha contains 60mg to 80mg of caffeine per cup (approximately 2g). This is roughly the same amount of caffeine as in a cup of coffee. According to guidelines from the FDA and EFSA, up to 400mg of caffeine per day is considered safe for healthy adults.

A: The supercritical carbon dioxide method we use removes caffeine from matcha, reducing it from 3% to less than 0.4%. As a result, the typical 60mg of caffeine per 2g serving is reduced to less than 8mg after the decaffeination process. While the amounts of amino acids and catechins, which are important for health benefits, remain largely unchanged, the matcha takes on a slightly yellowish tint due to the characteristics of the process. In terms of flavor, the bitterness is lessened, resulting in a milder taste that differs slightly from the original matcha.

A: Our decaffeinated matcha uses a natural decaffeination process that relies solely on water and carbon dioxide, carefully removing the caffeine while preserving the original flavor and health benefits of the matcha to the fullest extent. Additionally, by working closely with tea producers and carefully selecting tea leaves suitable for the decaffeination process, we are able to deliver high-quality decaffeinated matcha.

A: Our organic matcha is certified under the Organic JAS standard, and we offer a variety of organic matcha options. No pesticides are used in our organic matcha. If you are importing Organic JAS matcha and distributing it in your country, whether or not it can be labeled as 'organic' depends on your country's regulations. For more details, please contact us.

A: The shelf life of our matcha is 6 months. We recommend storing any matcha that will not be used for a while in the refrigerator.

A: Building on over 160 years of blending expertise, we use the latest equipment to maintain a quality control system that ensures we provide high-quality, safe, and reliable matcha.

A: Our matcha factory only processes tea leaves, so there is no risk of allergen contamination.

A: Yes, we regularly conduct third-party testing for heavy metals and arsenic.

A: Yes, we export matcha that complies with the regulations of the destination country. Since our business primarily focuses on B2B, we ensure strict adherence to regulations, including pesticide residue management, even for matcha intended for personal use.

A: Our company is located in Uji City, Kyoto Prefecture, and we primarily source matcha from Kyoto-grown Uji matcha. Additionally, we handle matcha from nearby areas such as Mie, Nara, and Shiga, which are part of the Uji tea region, as well as matcha from Kagoshima, with which we have strong historical ties. We do not handle matcha from Shizuoka, Nishio, or Yame. All products listed on our site are made exclusively from 100% first-harvest tea leaves.

A: Please submit a request through the quotation form.

A: Yes, we offer samples for business users. For more details, please contact us.

A: We are not currently recruiting distributors or resellers outside of Japan. However, we have established a system for providing small-lot, short-lead-time white-label products and support for developing original brands. Additionally, we offer private-label options for larger order quantities. For more details, please visit:
https://matchadirect.kyoto/pages/private-label-matcha-direct-trade-from-our-uji-kyoto-matcha-factory

A: We accept orders starting from 300g.

A: The requirements for being classified as a business vary by country, so we do not have a uniform standard. However, our business accounts are intended for individuals or entities conducting commercial activities. Additionally, individuals who use large quantities of matcha for purposes such as tea ceremonies, tea lessons, cooking classes, or events may also qualify. Please contact us to explain your situation, and we will assist you in setting up a business account.

A: To purchase "For Business" products, you need to register for a business account and log in. Once logged in with your registered account, the prices and cart button will become visible.

A: Our site uses a password-free login system. Simply enter your email address on the login page, and a six-digit one-time password will be sent to your email. Enter this code to complete the login process.

A: Yes, it is possible. Please contact us with the details, and we will assist you with the process.

A: You can add or edit your address and other details from the Account page:
https://matchadirect.kyoto/account/

A: If you wish to delete your account, please contact us directly. Please note that your purchase history will also be deleted. Account deletion cannot be done through your own actions on the website.

A: Prices will not be displayed unless you register for a business account.

A: We have occasionally observed this issue. We apologize for the inconvenience. Please try logging out and then logging back in:
https://matchadirect.kyoto/account/logout

If the issue persists, please contact us for further assistance.

A: Yes, it is possible. Please contact us to let us know that you require receipts. We will set this up for you. Once the setting is enabled, receipts will be automatically sent to you via email for each order, either before or after shipment.

A: Yes, bulk orders are available through our sales team. For more details, please contact us.

A: Yes, we do. Private label orders require a minimum order quantity (MOQ) of 100 tins, based on the labeling requirements. White-label products without labeling are available starting from 10 units. For more details about private labeling, please visit this page:
https://matchadirect.kyoto/pages/private-label-matcha-direct-trade-from-our-uji-kyoto-matcha-factory

A: We do not accept inquiries by phone. However, we can arrange an online meeting via Microsoft Teams if needed. Please contact us to request this service.

A: Yes. While our online store features only first-harvest matcha, we also export products such as Culinary Matcha, Houjicha (powder), Sweetened Matcha, Sencha, Kabusecha, and Houjicha (leaf). Please note that some items may not be eligible for export depending on the regulations of the destination country. Contact us for more details.

A: Yes, we can.

A: This service is not available for purchases made through our online store. For business use, including bulk, white-label, or private-label orders conducted outside the online store, we can issue sanitary certificates, free sale certificates, certificates of origin, and phytosanitary certificates upon request. The availability and necessity of these certificates are determined based on agreements between Japan and the destination country. For more details, please contact us.