Shipping Policy

This Shipping Policy applies only to purchases made through our online store. It does not apply to orders placed outside of the online store, such as those accepted directly by email. For purchases made outside the online store, shipping dates will be communicated individually for each transaction.

Shipping charges and method

We offer free shipping to all countries and regions where our products are available for purchase. All orders are shipped from Japan via DHL Express by air. Please note that DHL does not deliver to PO boxes. Orders are shipped to the address provided at checkout, so please ensure that your address is correct before placing your order. Once your order has been processed, we cannot update your shipping address.

How to track your order

When your order has been shipped, a confirmation email will be sent to the email address provided at checkout. This email includes your DHL tracking code. If you cannot find the email, please check your Spam folder. If you still cannot locate it, contact us at support@matchadirect.kyoto.

Shipping time

Our production begins at 8:30 AM Japan Standard Time, which serves as our daily order cut-off time. Please note that there is no cut-off on Fridays. Orders received after Thursday’s cut-off are carried over to the following Monday’s cut-off, as our facility is closed on weekends.

In general, we ship orders in the afternoon of the 2nd or 3rd business day after receiving them. Certain products may ship on the same day.

This schedule may vary in the following cases:

• If your order contains a large volume
• If we are experiencing a temporary increase in overall order volume
• During Japanese national holidays
• During our summer or winter holiday closures

Based on past performance, shipments typically arrive within 1 to 4 days from the shipping date. However, as international shipping involves customs clearance, delays may occur depending on the destination country.

>>  Shipping Days & Cut-off Time – Illustrated Guide

Important notes

• All orders are shipped via DHL. Once your order has left our facility, delivery time may vary depending on customs clearance and local courier operations.
• Delivery times are estimates and cannot be guaranteed.
  

Shipping Schecule by region

The schedules below show the relationship between order cut-off times and shipping days, adjusted for each region’s time zone.