
Shipping Policy
This Shipping Policy applies only to purchases made through our online store. It does not apply to orders placed outside of the online store, such as those accepted directly by email. For purchases made outside the online store, shipping dates will be communicated individually for each transaction.
Shipping charges and method
We offer free shipping to all countries and regions where our products are available for purchase. All orders are shipped from Japan via DHL Express by air. Please note that DHL does not deliver to PO boxes. Orders are shipped to the address provided at checkout, so please ensure that your address is correct before placing your order. Once your order has been processed, we cannot update your shipping address.
How to track your order
When your order has been shipped, a confirmation email will be sent to the email address provided at checkout. This email includes your DHL tracking code. If you cannot find the email, please check your Spam folder. If you still cannot locate it, contact us at support@matchadirect.kyoto.
Shipping time
Our production begins at 8:30 AM Japan Standard Time, which serves as our daily order cut-off time. Please note that there is no cut-off on Fridays. Orders received after Thursday’s cut-off are carried over to the following Monday’s cut-off, as our facility is closed on weekends.
In general, we ship orders in the afternoon of the 2nd or 3rd business day after receiving them. Certain products may ship on the same day.
This schedule may vary in the following cases:
- If your order contains a large volume
- If we are experiencing a temporary increase in overall order volume
- During Japanese national holidays
- During our summer or winter holiday closures
Based on past performance, shipments typically arrive within 1 to 4 days from the shipping date. However, as international shipping involves customs clearance, delays may occur depending on the destination country.
>> Shipping Days & Cut-off Time – Illustrated Guide
Important notes
- All orders are shipped via DHL. Once your order has left our facility, delivery time may vary depending on customs clearance and local courier operations.
- Delivery times are estimates and cannot be guaranteed.
Shipping Schecule by region
The schedules below show the relationship between order cut-off times and shipping days, adjusted for each region’s time zone.
Australia
Eastern Time Australia
Australian Eastern Standard Time (AEST/UTC+10)
Order cutoff time | Shipped by |
---|---|
Monday, 9:30 AM | Wednesday, 5:30 PM |
Tuesday, 9:30 AM | Thursday, 5:30 PM |
Wednesday, 9:30 AM | Friday, 5:30 PM |
Thursday, 9:30 AM | the following Monday, 5:30 PM |
Australian Eastern Daylight Time (AEDT/UTC+11)
Order cutoff time | Shipped by |
---|---|
Monday, 10:30 AM | Wednesday, 6:30 PM |
Tuesday, 10:30 AM | Thursday, 6:30 PM |
Wednesday, 10:30 AM | Friday, 6:30 PM |
Thursday, 10:30 AM | the following Monday, 6:30 PM |
Central Time Australia
Australian Central Standard Time (ACST/UTC+9:30)
Order cutoff time | Shipped by |
---|---|
Monday, 8:00 AM | Wednesday, 4:00 PM |
Tuesday, 8:00 AM | Thursday, 4:00 PM |
Wednesday, 8:00 AM | Friday, 4:00 PM |
Thursday, 8:00 AM | the following Monday, 4:00 PM |
Australian Central Daylight Time (ACDT/UTC+10:30)
Order cutoff time | Shipped by |
---|---|
Monday, 9:00 AM | Wednesday, 5:00 PM |
Tuesday, 9:00 AM | Thursday, 5:00 PM |
Wednesday, 9:00 AM | Friday, 5:00 PM |
Thursday, 9:00 AM | the following Monday, 5:00 PM |
Western Time Australia
Australian Western Standard Time (AWST/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Bahrain
Arabian Standard Time (AST)
Arabian Standard Time (AST/UTC+3)
Order cutoff time | Shipped by |
---|---|
Monday, 2:30 AM | Wednesday, 10:30 AM |
Tuesday, 2:30 AM | Thursday, 10:30 AM |
Wednesday, 2:30 AM | Friday, 10:30 AM |
Thursday, 2:30 AM | the following Monday, 10:30 AM |
Brunei
Brunei Darussalam Time (BNT)
Brunei Darussalam Time (BNT/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Canada
Atlantic Time Canada
Atlantic Standard Time (AST/UTC-4)
Order cutoff time | Shipped by |
---|---|
Sunday, 7:30 PM | Wednesday, 3:30 AM |
Monday, 7:30 PM | Thursday, 3:30 AM |
Tuesday, 7:30 PM | Friday, 3:30 AM |
Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Atlantic Daylight Time (ADT/UTC-3)
Order cutoff time | Shipped by |
---|---|
Sunday, 8:30 PM | Wednesday, 4:30 AM |
Monday, 8:30 PM | Thursday, 4:30 AM |
Tuesday, 8:30 PM | Friday, 4:30 AM |
Wednesday, 8:30 PM | the following Monday, 4:30 AM |
Eastern Time Canada
Eastern Standard Time (EST/UTC-5)
Order cutoff time | Shipped by |
---|---|
Sunday, 6:30 PM | Wednesday, 2:30 AM |
Monday, 6:30 PM | Thursday, 2:30 AM |
Tuesday, 6:30 PM | Friday, 2:30 AM |
Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Eastern Daylight Time (EDT/UTC-4)
Order cutoff time | Shipped by |
---|---|
Sunday, 7:30 PM | Wednesday, 3:30 AM |
Monday, 7:30 PM | Thursday, 3:30 AM |
Tuesday, 7:30 PM | Friday, 3:30 AM |
Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Central Time Canada
Central Standard Time (CST/UTC-6)
Order cutoff time | Shipped by |
---|---|
Sunday, 5:30 PM | Wednesday, 1:30 AM |
Monday, 5:30 PM | Thursday, 1:30 AM |
Tuesday, 5:30 PM | Friday, 1:30 AM |
Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Central Daylight Time (CDT/UTC-5)
Order cutoff time | Shipped by |
---|---|
Sunday, 6:30 PM | Wednesday, 2:30 AM |
Monday, 6:30 PM | Thursday, 2:30 AM |
Tuesday, 6:30 PM | Friday, 2:30 AM |
Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Mountain Time Canada
Mountain Standard Time (MST/UTC-7)
Order cutoff time | Shipped by |
---|---|
Sunday, 4:30 PM | Wednesday, 12:30 AM |
Monday, 4:30 PM | Thursday, 12:30 AM |
Tuesday, 4:30 PM | Friday, 12:30 AM |
Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Mountain Daylight Time (MDT/UTC-6)
Order cutoff time | Shipped by |
---|---|
Sunday, 5:30 PM | Wednesday, 1:30 AM |
Monday, 5:30 PM | Thursday, 1:30 AM |
Tuesday, 5:30 PM | Friday, 1:30 AM |
Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Pacific Time Canada
Pacific Standard Time (PST/UTC-8)
Order cutoff time | Shipped by |
---|---|
Sunday, 3:30 PM | Tuesday, 11:30 PM |
Monday, 3:30 PM | Wednesday, 11:30 PM |
Tuesday, 3:30 PM | Thursday, 11:30 PM |
Wednesday, 3:30 PM | Sunday, 11:30 PM |
Pacific Daylight Time (PDT/UTC-7)
Order cutoff time | Shipped by |
---|---|
Sunday, 4:30 PM | Wednesday, 12:30 AM |
Monday, 4:30 PM | Thursday, 12:30 AM |
Tuesday, 4:30 PM | Friday, 12:30 AM |
Wednesday, 4:30 PM | the following Monday, 12:30 AM |
European Union
Western European Time (WET)
Western European Time (WET/UTC+0)
Order cutoff time | Shipped by |
---|---|
Sunday, 11:30 PM | Wednesday, 7:30 AM |
Monday, 11:30 PM | Thursday, 7:30 AM |
Tuesday, 11:30 PM | Friday, 7:30 AM |
Wednesday, 11:30 PM | the following Monday, 7:30 AM |
Western European Summer Time (WEST/UTC+1)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 AM | Wednesday, 8:30 AM |
Tuesday, 12:30 AM | Thursday, 8:30 AM |
Wednesday, 12:30 AM | Friday, 8:30 AM |
Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Time (CET)
Central European Time (CET/UTC+1)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 AM | Wednesday, 8:30 AM |
Tuesday, 12:30 AM | Thursday, 8:30 AM |
Wednesday, 12:30 AM | Friday, 8:30 AM |
Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Summer Time (CEST/UTC+2)
Order cutoff time | Shipped by |
---|---|
Monday, 1:30 AM | Wednesday, 9:30 AM |
Tuesday, 1:30 AM | Thursday, 9:30 AM |
Wednesday, 1:30 AM | Friday, 9:30 AM |
Thursday, 1:30 AM | the following Monday, 9:30 AM |
Eastern European Time (EET)
Eastern European Time (EET/UTC+2)
Order cutoff time | Shipped by |
---|---|
Monday, 1:30 AM | Wednesday, 9:30 AM |
Tuesday, 1:30 AM | Thursday, 9:30 AM |
Wednesday, 1:30 AM | Friday, 9:30 AM |
Thursday, 1:30 AM | the following Monday, 9:30 AM |
Eastern European Summer Time (EEST/UTC+3)
Order cutoff time | Shipped by |
---|---|
Monday, 2:30 AM | Wednesday, 10:30 AM |
Tuesday, 2:30 AM | Thursday, 10:30 AM |
Wednesday, 2:30 AM | Friday, 10:30 AM |
Thursday, 2:30 AM | the following Monday, 10:30 AM |
Hong Kong
Hong Kong Time (HKT)
Hong Kong Time (HKT/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Indonesia
Western Indonesia Time (WIB)
Western Indonesia Time (WIB/UTC+7)
Order cutoff time | Shipped by |
---|---|
Monday, 6:30 AM | Wednesday, 2:30 PM |
Tuesday, 6:30 AM | Thursday, 2:30 PM |
Wednesday, 6:30 AM | Friday, 2:30 PM |
Thursday, 6:30 AM | the following Monday, 2:30 PM |
Central Indonesia Time (WITA)
Central Indonesia Time (WITA/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Eastern Indonesia Time (WIT)
Eastern Indonesia Time (WIT/UTC+9)
Order cutoff time | Shipped by |
---|---|
Monday, 8:30 AM | Wednesday, 4:30 PM |
Tuesday, 8:30 AM | Thursday, 4:30 PM |
Wednesday, 8:30 AM | Friday, 4:30 PM |
Thursday, 8:30 AM | the following Monday, 4:30 PM |
Kuwait
Arabian Standard Time (AST)
Arabian Standard Time (AST/UTC+3)
Order cutoff time | Shipped by |
---|---|
Monday, 2:30 AM | Wednesday, 10:30 AM |
Tuesday, 2:30 AM | Thursday, 10:30 AM |
Wednesday, 2:30 AM | Friday, 10:30 AM |
Thursday, 2:30 AM | the following Monday, 10:30 AM |
Macau
China Standard Time (CST)
China Standard Time (CST/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Malaysia
Malaysia Time (MYT)
Malaysia Time (MYT/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
New Zealand
New Zealand Time
New Zealand Standard Time (NZST/UTC+12)
Order cutoff time | Shipped by |
---|---|
Monday, 11:30 AM | Wednesday, 7:30 PM |
Tuesday, 11:30 AM | Thursday, 7:30 PM |
Wednesday, 11:30 AM | Friday, 7:30 PM |
Thursday, 11:30 AM | the following Monday, 7:30 PM |
New Zealand Daylight Time (NZDT/UTC+13)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 PM | Wednesday, 8:30 PM |
Tuesday, 12:30 PM | Thursday, 8:30 PM |
Wednesday, 12:30 PM | Friday, 8:30 PM |
Thursday, 12:30 PM | the following Monday, 8:30 PM |
Norway
Central European Time (CET)
Central European Time (CET/UTC+1)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 AM | Wednesday, 8:30 AM |
Tuesday, 12:30 AM | Thursday, 8:30 AM |
Wednesday, 12:30 AM | Friday, 8:30 AM |
Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Summer Time (CEST/UTC+2)
Order cutoff time | Shipped by |
---|---|
Monday, 1:30 AM | Wednesday, 9:30 AM |
Tuesday, 1:30 AM | Thursday, 9:30 AM |
Wednesday, 1:30 AM | Friday, 9:30 AM |
Thursday, 1:30 AM | the following Monday, 9:30 AM |
Oman
Gulf Standard Time (GST)
Gulf Standard Time (GST/UTC+4)
Order cutoff time | Shipped by |
---|---|
Monday, 3:30 AM | Wednesday, 11:30 AM |
Tuesday, 3:30 AM | Thursday, 11:30 AM |
Wednesday, 3:30 AM | Friday, 11:30 AM |
Thursday, 3:30 AM | the following Monday, 11:30 AM |
Philippines
Philippine Time (PHT)
Philippine Time (PHT/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Qatar
Arabian Standard Time (AST)
Arabian Standard Time (AST/UTC+3)
Order cutoff time | Shipped by |
---|---|
Monday, 2:30 AM | Wednesday, 10:30 AM |
Tuesday, 2:30 AM | Thursday, 10:30 AM |
Wednesday, 2:30 AM | Friday, 10:30 AM |
Thursday, 2:30 AM | the following Monday, 10:30 AM |
Saudi Arabia
Arabia Standard Time (AST)
Arabia Standard Time (AST/UTC+3)
Order cutoff time | Shipped by |
---|---|
Monday, 2:30 AM | Wednesday, 10:30 AM |
Tuesday, 2:30 AM | Thursday, 10:30 AM |
Wednesday, 2:30 AM | Friday, 10:30 AM |
Thursday, 2:30 AM | the following Monday, 10:30 AM |
South Africa
South Africa Standard Time (SAST)
South Africa Standard Time (SAST/UTC+2)
Order cutoff time | Shipped by |
---|---|
Monday, 1:30 AM | Wednesday, 9:30 AM |
Tuesday, 1:30 AM | Thursday, 9:30 AM |
Wednesday, 1:30 AM | Friday, 9:30 AM |
Thursday, 1:30 AM | the following Monday, 9:30 AM |
Singapore
Singapore Time (SGT)
Singapore Time (SGT/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
Sri Lanka
Sri Lanka Standard Time (SLST)
Sri Lanka Standard Time (SLST/UTC+5:30)
Order cutoff time | Shipped by |
---|---|
Monday, 5:00 AM | Wednesday, 1:00 PM |
Tuesday, 5:00 AM | Thursday, 1:00 PM |
Wednesday, 5:00 AM | Friday, 1:00 PM |
Thursday, 5:00 AM | the following Monday, 1:00 PM |
Switzerland
Central European Time (CET)
Central European Time (CET/UTC+1)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 AM | Wednesday, 8:30 AM |
Tuesday, 12:30 AM | Thursday, 8:30 AM |
Wednesday, 12:30 AM | Friday, 8:30 AM |
Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Summer Time (CEST/UTC+2)
Order cutoff time | Shipped by |
---|---|
Monday, 1:30 AM | Wednesday, 9:30 AM |
Tuesday, 1:30 AM | Thursday, 9:30 AM |
Wednesday, 1:30 AM | Friday, 9:30 AM |
Thursday, 1:30 AM | the following Monday, 9:30 AM |
Taiwan
Taiwan Time (TST)
Taiwan Time (TST/UTC+8)
Order cutoff time | Shipped by |
---|---|
Monday, 7:30 AM | Wednesday, 3:30 PM |
Tuesday, 7:30 AM | Thursday, 3:30 PM |
Wednesday, 7:30 AM | Friday, 3:30 PM |
Thursday, 7:30 AM | the following Monday, 3:30 PM |
United Arab Emirates
Gulf Standard Time (GST)
Gulf Standard Time (GST/UTC+4)
Order cutoff time | Shipped by |
---|---|
Monday, 3:30 AM | Wednesday, 11:30 AM |
Tuesday, 3:30 AM | Thursday, 11:30 AM |
Wednesday, 3:30 AM | Friday, 11:30 AM |
Thursday, 3:30 AM | the following Monday, 11:30 AM |
United Kingdom
United Kingdom Time
Greenwich Mean Time (GMT/UTC+0)
Order cutoff time | Shipped by |
---|---|
Sunday, 11:30 PM | Wednesday, 7:30 AM |
Monday, 11:30 PM | Thursday, 7:30 AM |
Tuesday, 11:30 PM | Friday, 7:30 AM |
Wednesday, 11:30 PM | the following Monday, 7:30 AM |
British Summer Time (BST/UTC+1)
Order cutoff time | Shipped by |
---|---|
Monday, 12:30 AM | Wednesday, 8:30 AM |
Tuesday, 12:30 AM | Thursday, 8:30 AM |
Wednesday, 12:30 AM | Friday, 8:30 AM |
Thursday, 12:30 AM | the following Monday, 8:30 AM |
United States
Eastern Time USA
Eastern Standard Time (EST/UTC-5)
Order cutoff time | Shipped by |
---|---|
Sunday, 6:30 PM | Wednesday, 2:30 AM |
Monday, 6:30 PM | Thursday, 2:30 AM |
Tuesday, 6:30 PM | Friday, 2:30 AM |
Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Eastern Daylight Time (EDT/UTC-4)
Order cutoff time | Shipped by |
---|---|
Sunday, 7:30 PM | Wednesday, 3:30 AM |
Monday, 7:30 PM | Thursday, 3:30 AM |
Tuesday, 7:30 PM | Friday, 3:30 AM |
Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Central Time USA
Central Standard Time (CST/UTC-6)
Order cutoff time | Shipped by |
---|---|
Sunday, 5:30 PM | Wednesday, 1:30 AM |
Monday, 5:30 PM | Thursday, 1:30 AM |
Tuesday, 5:30 PM | Friday, 1:30 AM |
Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Central Daylight Time (CDT/UTC-5)
Order cutoff time | Shipped by |
---|---|
Sunday, 6:30 PM | Wednesday, 2:30 AM |
Monday, 6:30 PM | Thursday, 2:30 AM |
Tuesday, 6:30 PM | Friday, 2:30 AM |
Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Mountain Time USA
Mountain Standard Time (MST/UTC-7)
Order cutoff time | Shipped by |
---|---|
Sunday, 4:30 PM | Wednesday, 12:30 AM |
Monday, 4:30 PM | Thursday, 12:30 AM |
Tuesday, 4:30 PM | Friday, 12:30 AM |
Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Mountain Daylight Time (MDT/UTC-6)
Order cutoff time | Shipped by |
---|---|
Sunday, 5:30 PM | Wednesday, 1:30 AM |
Monday, 5:30 PM | Thursday, 1:30 AM |
Tuesday, 5:30 PM | Friday, 1:30 AM |
Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Pacific Time USA
Pacific Standard Time (PST/UTC-8)
Order cutoff time | Shipped by |
---|---|
Sunday, 3:30 PM | Tuesday, 11:30 PM |
Monday, 3:30 PM | Wednesday, 11:30 PM |
Tuesday, 3:30 PM | Thursday, 11:30 PM |
Wednesday, 3:30 PM | Sunday, 11:30 PM |
Pacific Daylight Time (PDT/UTC-7)
Order cutoff time | Shipped by |
---|---|
Sunday, 4:30 PM | Wednesday, 12:30 AM |
Monday, 4:30 PM | Thursday, 12:30 AM |
Tuesday, 4:30 PM | Friday, 12:30 AM |
Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Alaska Time USA
Alaska Standard Time (AST/UTC-9)
Order cutoff time | Shipped by |
---|---|
Sunday, 2:30 PM | Tuesday, 10:30 PM |
Monday, 2:30 PM | Wednesday, 10:30 PM |
Tuesday, 2:30 PM | Thursday, 10:30 PM |
Wednesday, 2:30 PM | Sunday, 10:30 PM |
Alaska Daylight Time (ADT/UTC-8)
Order cutoff time | Shipped by |
---|---|
Sunday, 3:30 PM | Tuesday, 11:30 PM |
Monday, 3:30 PM | Wednesday, 11:30 PM |
Tuesday, 3:30 PM | Thursday, 11:30 PM |
Wednesday, 3:30 PM | Sunday, 11:30 PM |
Hawaii Time USA
Hawaii Standard Time (HST/UTC-10)
Order cutoff time | Shipped by |
---|---|
Sunday, 1:30 PM | Tuesday, 9:30 PM |
Monday, 1:30 PM | Wednesday, 9:30 PM |
Tuesday, 1:30 PM | Thursday, 9:30 PM |
Wednesday, 1:30 PM | Sunday, 9:30 PM |