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SHIPPING POLICY
Shipping Policy
Shipping charges and method
We offer free shipping to anywhere in the U.S. including U.S. territories. All orders are shipped from Japan via DHL by air. Please note that DHL does not ship to PO boxes. We ship to the address provided at checkout. Please make sure your address is correct before placing your order. Once your order has been processed we cannot update your shipping address.
How to track your order
When your order was shipped a shipping confirmation was sent to the email address provided at checkout. This email contains a link to your carrier tracking. If you cannot find the email please check your Spam folder. If you still did not receive this email contact us at support@matchadirect.kyoto.
Shipping time
We process your order and aim to ship it within two business days after the order cut-off time.
(Orders containing only accessories will be shipped immediately.)
We ship orders on Mondays, Wednesdays, Thursdays, and Fridays, excluding holidays. In some cases, the turnaround may be longer than a week. Please contact us at support@matchadirect.kyoto if you have any specific questions on the shipping time.
Once your order leaves our factory, we do not have control over DHL and can provide no further information beyond what tracking shows. Estimated delivery time is 2-3 days from shipping date, but it may vary depending on the destination, customs clearance and weight. Further delays are possible due to circumstances out of our control.
Please note that this schedule may not apply during Japanese public holidays.
Also, due to order volume, it may take more than two business days to ship your items. We appreciate your understanding.
SHIPPING SCHEDULE BY REGION
Japanese Standerd Time
Japanese Standerd Time
Japanese Standard Time (JST/UTC+9)
Order cutoff time: Monday, 8:30 AM
Shipped by Wednesday, 4:30 PM
Order cutoff time: Tuesday, 8:30 AM
Shipped by Thursday, 4:30 PM
Order cutoff time: Wednesday, 8:30 AM
Shipped by Friday, 4:30 PM
Order cutoff time: Thursday, 8:30 AM
Shipped by the following Monday, 4:30 PM
Eastern Time USA
Eastern Time USA
Eastern Standard Time (EST/UTC-5)
Order cutoff time: Sunday, 6:30 PM
Shipped by Wednesday, 2:30 AM
Order cutoff time: Monday, 6:30 PM
Shipped by Thursday, 2:30 AM
Order cutoff time: Tuesday, 6:30 PM
Shipped by Friday, 2:30 AM
Order cutoff time: Wednesday, 6:30 PM
Shipped by the following Monday, 2:30 AM
Eastern Daylight Time (EDT/UTC-4)
Order cutoff time: Sunday, 7:30 PM
Shipped by Wednesday, 3:30 AM
Order cutoff time: Monday, 7:30 PM
Shipped by Thursday, 3:30 AM
Order cutoff time: Tuesday, 7:30 PM
Shipped by Friday, 3:30 AM
Order cutoff time: Wednesday, 7:30 PM
Shipped by the following Monday, 3:30 AM
Central Time USA
Central Time USA
Central Standard Time (CST/UTC-6)
Order cutoff time: Sunday, 5:30 PM
Shipped by Wednesday, 1:30 AM
Order cutoff time: Monday, 5:30 PM
Shipped by Thursday, 1:30 AM
Order cutoff time: Tuesday, 5:30 PM
Shipped by Friday, 1:30 AM
Order cutoff time: Wednesday, 5:30 PM
Shipped by the following Monday, 1:30 AM
Central Daylight Time (CDT/UTC-5)
Order cutoff time: Sunday, 6:30 PM
Shipped by Wednesday, 2:30 AM
Order cutoff time: Monday, 6:30 PM
Shipped by Thursday, 2:30 AM
Order cutoff time: Tuesday, 6:30 PM
Shipped by Friday, 2:30 AM
Order cutoff time: Wednesday, 6:30 PM
Shipped by the following Monday, 2:30 AM
Mountain Time USA
Mountain Time USA
Mountain Time (MST/UTC-7)
Order cutoff time: Sunday, 4:30 PM
Shipped by Wednesday, 12:30 AM
Order cutoff time: Monday, 4:30 PM
Shipped by Thursday, 12:30 AM
Order cutoff time: Tuesday, 4:30 PM
Shipped by Friday, 12:30 AM
Order cutoff time: Wednesday, 4:30 PM
Shipped by the following Monday, 12:30 AM
Mountain Daylight Time (MDT/UTC-6)
Order cutoff time: Sunday, 5:30 PM
Shipped by Wednesday, 1:30 AM
Order cutoff time: Monday, 5:30 PM
Shipped by Thursday, 1:30 AM
Order cutoff time: Tuesday, 5:30 PM
Shipped by Friday, 1:30 AM
Order cutoff time: Wednesday, 5:30 PM
Shipped by the following Monday, 1:30 AM
Pacific Time USA
Pacific Time USA
Pacific Standard Time (PST/UTC-8)
Order cutoff time: Sunday, 3:30 PM
Shipped by Tuesday, 11:30 PM
Order cutoff time: Monday, 3:30 PM
Shipped by Wednesday, 11:30 PM
Order cutoff time: Tuesday, 3:30 PM
Shipped by Thursday, 11:30 PM
Order cutoff time: Wednesday, 3:30 PM
Shipped by Sunday, 11:30 PM
Pacific Daylight Time (PDT/UTC-7)
Order cutoff time: Sunday, 4:30 PM
Shipped by Wednesday, 12:30 AM
Order cutoff time: Monday, 4:30 PM
Shipped by Thursday, 12:30 AM
Order cutoff time: Tuesday, 4:30 PM
Shipped by Friday, 12:30 AM
Order cutoff time: Wednesday, 4:30 PM
Shipped by the following Monday, 12:30 AM
Alaska Time USA
Alaska Time USA
Alaska Standard Time (AST/UTC-9)
Order cutoff time: Sunday, 2:30 PM
Shipped by Tuesday, 10:30 PM
Order cutoff time: Monday, 2:30 PM
Shipped by Wednesday, 10:30 PM
Order cutoff time: Tuesday, 2:30 PM
Shipped by Thursday, 10:30 PM
Order cutoff time: Wednesday, 2:30 PM
Shipped by Sunday, 10:30 PM
Alaska Daylight Time (ADT/UTC-8)
Order cutoff time: Sunday, 3:30 PM
Shipped by Tuesday, 11:30 PM
Order cutoff time: Monday, 3:30 PM
Shipped by Wednesday, 11:30 PM
Order cutoff time: Tuesday, 3:30 PM
Shipped by Thursday, 11:30 PM
Order cutoff time: Wednesday, 3:30 PM
Shipped by Sunday, 11:30 PM
Hawaii Time USA
Hawaii Time USA
Hawaii Standard Time (HST/UTC-10)
Order cutoff time: Sunday, 1:30 PM
Shipped by Tuesday, 9:30 PM
Order cutoff time: Monday, 1:30 PM
Shipped by Wednesday, 9:30 PM
Order cutoff time: Tuesday, 1:30 PM
Shipped by Thursday, 9:30 PM
Order cutoff time: Wednesday, 1:30 PM
Shipped by Sunday, 9:30 PM
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