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SHIPPING POLICY
Shipping Policy
Shipping charges and method
We offer free shipping to anywhere in the U.S. including U.S. territories. All orders are shipped from Japan via DHL by air. Please note that DHL does not ship to PO boxes. We ship to the address provided at checkout. Please make sure your address is correct before placing your order. Once your order has been processed we cannot update your shipping address.
How to track your order
When your order was shipped a shipping confirmation was sent to the email address provided at checkout. This email contains a link to your carrier tracking. If you cannot find the email please check your Spam folder. If you still did not receive this email contact us at support@matchadirect.kyoto.
Shipping time
We process your order and aim to ship it within two business days after the order cut-off time.
(Orders containing only accessories will be shipped immediately.)
We ship orders on Mondays, Wednesdays, Thursdays, and Fridays, excluding holidays. In some cases, the turnaround may be longer than a week. Please contact us at support@matchadirect.kyoto if you have any specific questions on the shipping time.
Once your order leaves our factory, we do not have control over DHL and can provide no further information beyond what tracking shows. Estimated delivery time is 2-3 days from shipping date, but it may vary depending on the destination, customs clearance and weight. Further delays are possible due to circumstances out of our control.
Please note that this schedule may not apply during Japanese public holidays.
Also, due to order volume, it may take more than two business days to ship your items. We appreciate your understanding.
SHIPPING SCHEDULE BY REGION
SHIPPING SCHEDULE BY REGION
Australia
Eastern Time Australia
Australian Eastern Standard Time (AEST/UTC+10)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 9:30 AM | Wednesday, 5:30 PM |
| Tuesday, 9:30 AM | Thursday, 5:30 PM |
| Wednesday, 9:30 AM | Friday, 5:30 PM |
| Thursday, 9:30 AM | the following Monday, 5:30 PM |
Australian Eastern Daylight Time (AEDT/UTC+11)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 10:30 AM | Wednesday, 6:30 PM |
| Tuesday, 10:30 AM | Thursday, 6:30 PM |
| Wednesday, 10:30 AM | Friday, 6:30 PM |
| Thursday, 10:30 AM | the following Monday, 6:30 PM |
Central Time Australia
Australian Central Standard Time (ACST/UTC+9:30)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 8:00 AM | Wednesday, 4:00 PM |
| Tuesday, 8:00 AM | Thursday, 4:00 PM |
| Wednesday, 8:00 AM | Friday, 4:00 PM |
| Thursday, 8:00 AM | the following Monday, 4:00 PM |
Australian Central Daylight Time (ACDT/UTC+10:30)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 9:00 AM | Wednesday, 5:00 PM |
| Tuesday, 9:00 AM | Thursday, 5:00 PM |
| Wednesday, 9:00 AM | Friday, 5:00 PM |
| Thursday, 9:00 AM | the following Monday, 5:00 PM |
Western Time Australia
Australian Western Standard Time (AWST/UTC+8)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 7:30 AM | Wednesday, 3:30 PM |
| Tuesday, 7:30 AM | Thursday, 3:30 PM |
| Wednesday, 7:30 AM | Friday, 3:30 PM |
| Thursday, 7:30 AM | the following Monday, 3:30 PM |
Canada
Atlantic Time Canada
Atlantic Standard Time (AST/UTC-4)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 7:30 PM | Wednesday, 3:30 AM |
| Monday, 7:30 PM | Thursday, 3:30 AM |
| Tuesday, 7:30 PM | Friday, 3:30 AM |
| Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Atlantic Daylight Time (ADT/UTC-3)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 8:30 PM | Wednesday, 4:30 AM |
| Monday, 8:30 PM | Thursday, 4:30 AM |
| Tuesday, 8:30 PM | Friday, 4:30 AM |
| Wednesday, 8:30 PM | the following Monday, 4:30 AM |
Eastern Time Canada
Eastern Standard Time (EST/UTC-5)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 6:30 PM | Wednesday, 2:30 AM |
| Monday, 6:30 PM | Thursday, 2:30 AM |
| Tuesday, 6:30 PM | Friday, 2:30 AM |
| Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Eastern Daylight Time (EDT/UTC-4)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 7:30 PM | Wednesday, 3:30 AM |
| Monday, 7:30 PM | Thursday, 3:30 AM |
| Tuesday, 7:30 PM | Friday, 3:30 AM |
| Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Central Time Canada
Central Standard Time (CST/UTC-6)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 5:30 PM | Wednesday, 1:30 AM |
| Monday, 5:30 PM | Thursday, 1:30 AM |
| Tuesday, 5:30 PM | Friday, 1:30 AM |
| Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Central Daylight Time (CDT/UTC-5)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 6:30 PM | Wednesday, 2:30 AM |
| Monday, 6:30 PM | Thursday, 2:30 AM |
| Tuesday, 6:30 PM | Friday, 2:30 AM |
| Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Mountain Time Canada
Mountain Standard Time (MST/UTC-7)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 4:30 PM | Wednesday, 12:30 AM |
| Monday, 4:30 PM | Thursday, 12:30 AM |
| Tuesday, 4:30 PM | Friday, 12:30 AM |
| Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Mountain Daylight Time (MDT/UTC-6)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 5:30 PM | Wednesday, 1:30 AM |
| Monday, 5:30 PM | Thursday, 1:30 AM |
| Tuesday, 5:30 PM | Friday, 1:30 AM |
| Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Pacific Time Canada
Pacific Standard Time (PST/UTC-8)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 3:30 PM | Tuesday, 11:30 PM |
| Monday, 3:30 PM | Wednesday, 11:30 PM |
| Tuesday, 3:30 PM | Thursday, 11:30 PM |
| Wednesday, 3:30 PM | Sunday, 11:30 PM |
Pacific Daylight Time (PDT/UTC-7)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 4:30 PM | Wednesday, 12:30 AM |
| Monday, 4:30 PM | Thursday, 12:30 AM |
| Tuesday, 4:30 PM | Friday, 12:30 AM |
| Wednesday, 4:30 PM | the following Monday, 12:30 AM |
European Union
Western European Time (WET)
Western European Time (WET/UTC+0)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 11:30 PM | Wednesday, 7:30 AM |
| Monday, 11:30 PM | Thursday, 7:30 AM |
| Tuesday, 11:30 PM | Friday, 7:30 AM |
| Wednesday, 11:30 PM | the following Monday, 7:30 AM |
Western European Summer Time (WEST/UTC+1)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 12:30 AM | Wednesday, 8:30 AM |
| Tuesday, 12:30 AM | Thursday, 8:30 AM |
| Wednesday, 12:30 AM | Friday, 8:30 AM |
| Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Time (CET)
Central European Time (CET/UTC+1)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 12:30 AM | Wednesday, 8:30 AM |
| Tuesday, 12:30 AM | Thursday, 8:30 AM |
| Wednesday, 12:30 AM | Friday, 8:30 AM |
| Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Summer Time (CEST/UTC+2)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 1:30 AM | Wednesday, 9:30 AM |
| Tuesday, 1:30 AM | Thursday, 9:30 AM |
| Wednesday, 1:30 AM | Friday, 9:30 AM |
| Thursday, 1:30 AM | the following Monday, 9:30 AM |
Eastern European Time (EET)
Eastern European Time (EET/UTC+2)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 1:30 AM | Wednesday, 9:30 AM |
| Tuesday, 1:30 AM | Thursday, 9:30 AM |
| Wednesday, 1:30 AM | Friday, 9:30 AM |
| Thursday, 1:30 AM | the following Monday, 9:30 AM |
Eastern European Summer Time (EEST/UTC+3)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 2:30 AM | Wednesday, 10:30 AM |
| Tuesday, 2:30 AM | Thursday, 10:30 AM |
| Wednesday, 2:30 AM | Friday, 10:30 AM |
| Thursday, 2:30 AM | the following Monday, 10:30 AM |
Hong Kong
Hong Kong Time (HKT)
Hong Kong Time (HKT/UTC+8)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 7:30 AM | Wednesday, 3:30 PM |
| Tuesday, 7:30 AM | Thursday, 3:30 PM |
| Wednesday, 7:30 AM | Friday, 3:30 PM |
| Thursday, 7:30 AM | the following Monday, 3:30 PM |
Japan
Japanese Standard Time (JST/UTC+9)
We do not ship domestically within Japan from this site.
| Order cutoff time | Shipped by |
|---|---|
| Monday, 8:30 AM | Wednesday, 4:30 PM |
| Tuesday, 8:30 AM | Thursday, 4:30 PM |
| Wednesday, 8:30 AM | Friday, 4:30 PM |
| Thursday, 8:30 AM | the following Monday, 4:30 PM |
Kuwait
Arabian Standard Time (AST)
Arabian Standard Time (AST/UTC+3)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 2:30 AM | Wednesday, 10:30 AM |
| Tuesday, 2:30 AM | Thursday, 10:30 AM |
| Wednesday, 2:30 AM | Friday, 10:30 AM |
| Thursday, 2:30 AM | the following Monday, 10:30 AM |
Malaysia
Malaysia Time (MYT)
Malaysia Time (MYT/UTC+8)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 7:30 AM | Wednesday, 3:30 PM |
| Tuesday, 7:30 AM | Thursday, 3:30 PM |
| Wednesday, 7:30 AM | Friday, 3:30 PM |
| Thursday, 7:30 AM | the following Monday, 3:30 PM |
New Zealand
New Zealand Time
New Zealand Standard Time (NZST/UTC+12)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 11:30 AM | Wednesday, 7:30 PM |
| Tuesday, 11:30 AM | Thursday, 7:30 PM |
| Wednesday, 11:30 AM | Friday, 7:30 PM |
| Thursday, 11:30 AM | the following Monday, 7:30 PM |
New Zealand Daylight Time (NZDT/UTC+13)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 12:30 PM | Wednesday, 8:30 PM |
| Tuesday, 12:30 PM | Thursday, 8:30 PM |
| Wednesday, 12:30 PM | Friday, 8:30 PM |
| Thursday, 12:30 PM | the following Monday, 8:30 PM |
Qatar
Arabian Standard Time (AST)
Arabian Standard Time (AST/UTC+3)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 2:30 AM | Wednesday, 10:30 AM |
| Tuesday, 2:30 AM | Thursday, 10:30 AM |
| Wednesday, 2:30 AM | Friday, 10:30 AM |
| Thursday, 2:30 AM | the following Monday, 10:30 AM |
Saudi Arabia
Arabia Standard Time (AST)
Arabia Standard Time (AST/UTC+3)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 2:30 AM | Wednesday, 10:30 AM |
| Tuesday, 2:30 AM | Thursday, 10:30 AM |
| Wednesday, 2:30 AM | Friday, 10:30 AM |
| Thursday, 2:30 AM | the following Monday, 10:30 AM |
Singapore
Singapore Time (SGT)
Singapore Time (SGT/UTC+8)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 7:30 AM | Wednesday, 3:30 PM |
| Tuesday, 7:30 AM | Thursday, 3:30 PM |
| Wednesday, 7:30 AM | Friday, 3:30 PM |
| Thursday, 7:30 AM | the following Monday, 3:30 PM |
Switzerland
Central European Time (CET)
Central European Time (CET/UTC+1)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 12:30 AM | Wednesday, 8:30 AM |
| Tuesday, 12:30 AM | Thursday, 8:30 AM |
| Wednesday, 12:30 AM | Friday, 8:30 AM |
| Thursday, 12:30 AM | the following Monday, 8:30 AM |
Central European Summer Time (CEST/UTC+2)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 1:30 AM | Wednesday, 9:30 AM |
| Tuesday, 1:30 AM | Thursday, 9:30 AM |
| Wednesday, 1:30 AM | Friday, 9:30 AM |
| Thursday, 1:30 AM | the following Monday, 9:30 AM |
Taiwan
Taiwan Time (TST)
Taiwan Time (TST/UTC+8)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 7:30 AM | Wednesday, 3:30 PM |
| Tuesday, 7:30 AM | Thursday, 3:30 PM |
| Wednesday, 7:30 AM | Friday, 3:30 PM |
| Thursday, 7:30 AM | the following Monday, 3:30 PM |
Thailand
Indochina Time (ICT)
Indochina Time (ICT/UTC+7)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 6:30 AM | Wednesday, 2:30 PM |
| Tuesday, 6:30 AM | Thursday, 2:30 PM |
| Wednesday, 6:30 AM | Friday, 2:30 PM |
| Thursday, 6:30 AM | the following Monday, 2:30 PM |
United Arab Emirates
Gulf Standard Time (GST)
Gulf Standard Time (GST/UTC+4)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 3:30 AM | Wednesday, 11:30 AM |
| Tuesday, 3:30 AM | Thursday, 11:30 AM |
| Wednesday, 3:30 AM | Friday, 11:30 AM |
| Thursday, 3:30 AM | the following Monday, 11:30 AM |
United Kingdom
United Kingdom Time
Greenwich Mean Time (GMT/UTC+0)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 11:30 PM | Wednesday, 7:30 AM |
| Monday, 11:30 PM | Thursday, 7:30 AM |
| Tuesday, 11:30 PM | Friday, 7:30 AM |
| Wednesday, 11:30 PM | the following Monday, 7:30 AM |
British Summer Time (BST/UTC+1)
| Order cutoff time | Shipped by |
|---|---|
| Monday, 12:30 AM | Wednesday, 8:30 AM |
| Tuesday, 12:30 AM | Thursday, 8:30 AM |
| Wednesday, 12:30 AM | Friday, 8:30 AM |
| Thursday, 12:30 AM | the following Monday, 8:30 AM |
United States
Eastern Time USA
Eastern Standard Time (EST/UTC-5)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 6:30 PM | Wednesday, 2:30 AM |
| Monday, 6:30 PM | Thursday, 2:30 AM |
| Tuesday, 6:30 PM | Friday, 2:30 AM |
| Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Eastern Daylight Time (EDT/UTC-4)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 7:30 PM | Wednesday, 3:30 AM |
| Monday, 7:30 PM | Thursday, 3:30 AM |
| Tuesday, 7:30 PM | Friday, 3:30 AM |
| Wednesday, 7:30 PM | the following Monday, 3:30 AM |
Central Time USA
Central Standard Time (CST/UTC-6)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 5:30 PM | Wednesday, 1:30 AM |
| Monday, 5:30 PM | Thursday, 1:30 AM |
| Tuesday, 5:30 PM | Friday, 1:30 AM |
| Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Central Daylight Time (CDT/UTC-5)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 6:30 PM | Wednesday, 2:30 AM |
| Monday, 6:30 PM | Thursday, 2:30 AM |
| Tuesday, 6:30 PM | Friday, 2:30 AM |
| Wednesday, 6:30 PM | the following Monday, 2:30 AM |
Mountain Time USA
Mountain Standard Time (MST/UTC-7)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 4:30 PM | Wednesday, 12:30 AM |
| Monday, 4:30 PM | Thursday, 12:30 AM |
| Tuesday, 4:30 PM | Friday, 12:30 AM |
| Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Mountain Daylight Time (MDT/UTC-6)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 5:30 PM | Wednesday, 1:30 AM |
| Monday, 5:30 PM | Thursday, 1:30 AM |
| Tuesday, 5:30 PM | Friday, 1:30 AM |
| Wednesday, 5:30 PM | the following Monday, 1:30 AM |
Pacific Time USA
Pacific Standard Time (PST/UTC-8)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 3:30 PM | Tuesday, 11:30 PM |
| Monday, 3:30 PM | Wednesday, 11:30 PM |
| Tuesday, 3:30 PM | Thursday, 11:30 PM |
| Wednesday, 3:30 PM | Sunday, 11:30 PM |
Pacific Daylight Time (PDT/UTC-7)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 4:30 PM | Wednesday, 12:30 AM |
| Monday, 4:30 PM | Thursday, 12:30 AM |
| Tuesday, 4:30 PM | Friday, 12:30 AM |
| Wednesday, 4:30 PM | the following Monday, 12:30 AM |
Alaska Time USA
Alaska Standard Time (AST/UTC-9)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 2:30 PM | Tuesday, 10:30 PM |
| Monday, 2:30 PM | Wednesday, 10:30 PM |
| Tuesday, 2:30 PM | Thursday, 10:30 PM |
| Wednesday, 2:30 PM | Sunday, 10:30 PM |
Alaska Daylight Time (ADT/UTC-8)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 3:30 PM | Tuesday, 11:30 PM |
| Monday, 3:30 PM | Wednesday, 11:30 PM |
| Tuesday, 3:30 PM | Thursday, 11:30 PM |
| Wednesday, 3:30 PM | Sunday, 11:30 PM |
Hawaii Time USA
Hawaii Standard Time (HST/UTC-10)
| Order cutoff time | Shipped by |
|---|---|
| Sunday, 1:30 PM | Tuesday, 9:30 PM |
| Monday, 1:30 PM | Wednesday, 9:30 PM |
| Tuesday, 1:30 PM | Thursday, 9:30 PM |
| Wednesday, 1:30 PM | Sunday, 9:30 PM |
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