Shipping Policy

This Shipping Policy applies only to purchases made through our online store. It does not apply to orders placed outside of the online store, such as those accepted directly by email. For purchases made outside the online store, shipping dates will be communicated individually for each transaction.

Shipping charges and method

We offer free shipping to all countries and regions where our products are available for purchase. All orders are shipped from Japan via DHL Express by air. Please note that DHL does not deliver to PO boxes. Orders are shipped to the address provided at checkout, so please ensure that your address is correct before placing your order. Once your order has been processed, we cannot update your shipping address.

How to track your order

When your order has been shipped, a confirmation email will be sent to the email address provided at checkout. This email includes your DHL tracking code. If you cannot find the email, please check your Spam folder. If you still cannot locate it, contact us at support@matchadirect.kyoto.

Shipping time

Our production begins at 8:30 AM Japan Standard Time, which serves as our daily order cut-off time. Please note that there is no cut-off on Fridays. Orders received after Thursday’s cut-off are carried over to the following Monday’s cut-off, as our facility is closed on weekends.

In general, we ship orders in the afternoon of the 2nd or 3rd business day after receiving them. Certain products may ship on the same day.

This schedule may vary in the following cases:

  • If your order contains a large volume
  • If we are experiencing a temporary increase in overall order volume
  • During Japanese national holidays
  • During our summer or winter holiday closures

Based on past performance, shipments typically arrive within 1 to 4 days from the shipping date. However, as international shipping involves customs clearance, delays may occur depending on the destination country.

>>  Shipping Days & Cut-off Time – Illustrated Guide

Important notes

  • All orders are shipped via DHL. Once your order has left our facility, delivery time may vary depending on customs clearance and local courier operations.
  • Delivery times are estimates and cannot be guaranteed.

Shipping Schecule by region

The schedules below show the relationship between order cut-off times and shipping days, adjusted for each region’s time zone.

SHIPPING SCHEDULE BY REGION

 Australia

Eastern Time Australia

Australian Eastern Standard Time (AEST/UTC+10)

Order cutoff time Shipped by
Monday, 9:30 AM Wednesday, 5:30 PM
Tuesday, 9:30 AM Thursday, 5:30 PM
Wednesday, 9:30 AM Friday, 5:30 PM
Thursday, 9:30 AM the following Monday, 5:30 PM

Australian Eastern Daylight Time (AEDT/UTC+11)

Order cutoff time Shipped by
Monday, 10:30 AM Wednesday, 6:30 PM
Tuesday, 10:30 AM Thursday, 6:30 PM
Wednesday, 10:30 AM Friday, 6:30 PM
Thursday, 10:30 AM the following Monday, 6:30 PM

Central Time Australia

Australian Central Standard Time (ACST/UTC+9:30)

Order cutoff time Shipped by
Monday, 8:00 AM Wednesday, 4:00 PM
Tuesday, 8:00 AM Thursday, 4:00 PM
Wednesday, 8:00 AM Friday, 4:00 PM
Thursday, 8:00 AM the following Monday, 4:00 PM

Australian Central Daylight Time (ACDT/UTC+10:30)

Order cutoff time Shipped by
Monday, 9:00 AM Wednesday, 5:00 PM
Tuesday, 9:00 AM Thursday, 5:00 PM
Wednesday, 9:00 AM Friday, 5:00 PM
Thursday, 9:00 AM the following Monday, 5:00 PM

Western Time Australia

Australian Western Standard Time (AWST/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Bahrain

Arabian Standard Time (AST)

Arabian Standard Time (AST/UTC+3)

Order cutoff time Shipped by
Monday, 2:30 AM Wednesday, 10:30 AM
Tuesday, 2:30 AM Thursday, 10:30 AM
Wednesday, 2:30 AM Friday, 10:30 AM
Thursday, 2:30 AM the following Monday, 10:30 AM

 Brunei

Brunei Darussalam Time (BNT)

Brunei Darussalam Time (BNT/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Canada

Atlantic Time Canada

Atlantic Standard Time (AST/UTC-4)

Order cutoff time Shipped by
Sunday, 7:30 PM Wednesday, 3:30 AM
Monday, 7:30 PM Thursday, 3:30 AM
Tuesday, 7:30 PM Friday, 3:30 AM
Wednesday, 7:30 PM the following Monday, 3:30 AM

Atlantic Daylight Time (ADT/UTC-3)

Order cutoff time Shipped by
Sunday, 8:30 PM Wednesday, 4:30 AM
Monday, 8:30 PM Thursday, 4:30 AM
Tuesday, 8:30 PM Friday, 4:30 AM
Wednesday, 8:30 PM the following Monday, 4:30 AM

Eastern Time Canada

Eastern Standard Time (EST/UTC-5)

Order cutoff time Shipped by
Sunday, 6:30 PM Wednesday, 2:30 AM
Monday, 6:30 PM Thursday, 2:30 AM
Tuesday, 6:30 PM Friday, 2:30 AM
Wednesday, 6:30 PM the following Monday, 2:30 AM

Eastern Daylight Time (EDT/UTC-4)

Order cutoff time Shipped by
Sunday, 7:30 PM Wednesday, 3:30 AM
Monday, 7:30 PM Thursday, 3:30 AM
Tuesday, 7:30 PM Friday, 3:30 AM
Wednesday, 7:30 PM the following Monday, 3:30 AM

Central Time Canada

Central Standard Time (CST/UTC-6)

Order cutoff time Shipped by
Sunday, 5:30 PM Wednesday, 1:30 AM
Monday, 5:30 PM Thursday, 1:30 AM
Tuesday, 5:30 PM Friday, 1:30 AM
Wednesday, 5:30 PM the following Monday, 1:30 AM

Central Daylight Time (CDT/UTC-5)

Order cutoff time Shipped by
Sunday, 6:30 PM Wednesday, 2:30 AM
Monday, 6:30 PM Thursday, 2:30 AM
Tuesday, 6:30 PM Friday, 2:30 AM
Wednesday, 6:30 PM the following Monday, 2:30 AM

Mountain Time Canada

Mountain Standard Time (MST/UTC-7)

Order cutoff time Shipped by
Sunday, 4:30 PM Wednesday, 12:30 AM
Monday, 4:30 PM Thursday, 12:30 AM
Tuesday, 4:30 PM Friday, 12:30 AM
Wednesday, 4:30 PM the following Monday, 12:30 AM

Mountain Daylight Time (MDT/UTC-6)

Order cutoff time Shipped by
Sunday, 5:30 PM Wednesday, 1:30 AM
Monday, 5:30 PM Thursday, 1:30 AM
Tuesday, 5:30 PM Friday, 1:30 AM
Wednesday, 5:30 PM the following Monday, 1:30 AM

Pacific Time Canada

Pacific Standard Time (PST/UTC-8)

Order cutoff time Shipped by
Sunday, 3:30 PM Tuesday, 11:30 PM
Monday, 3:30 PM Wednesday, 11:30 PM
Tuesday, 3:30 PM Thursday, 11:30 PM
Wednesday, 3:30 PM Sunday, 11:30 PM

Pacific Daylight Time (PDT/UTC-7)

Order cutoff time Shipped by
Sunday, 4:30 PM Wednesday, 12:30 AM
Monday, 4:30 PM Thursday, 12:30 AM
Tuesday, 4:30 PM Friday, 12:30 AM
Wednesday, 4:30 PM the following Monday, 12:30 AM

 European Union

Western European Time (WET)

Western European Time (WET/UTC+0)

Order cutoff time Shipped by
Sunday, 11:30 PM Wednesday, 7:30 AM
Monday, 11:30 PM Thursday, 7:30 AM
Tuesday, 11:30 PM Friday, 7:30 AM
Wednesday, 11:30 PM the following Monday, 7:30 AM

Western European Summer Time (WEST/UTC+1)

Order cutoff time Shipped by
Monday, 12:30 AM Wednesday, 8:30 AM
Tuesday, 12:30 AM Thursday, 8:30 AM
Wednesday, 12:30 AM Friday, 8:30 AM
Thursday, 12:30 AM the following Monday, 8:30 AM

Central European Time (CET)

Central European Time (CET/UTC+1)

Order cutoff time Shipped by
Monday, 12:30 AM Wednesday, 8:30 AM
Tuesday, 12:30 AM Thursday, 8:30 AM
Wednesday, 12:30 AM Friday, 8:30 AM
Thursday, 12:30 AM the following Monday, 8:30 AM

Central European Summer Time (CEST/UTC+2)

Order cutoff time Shipped by
Monday, 1:30 AM Wednesday, 9:30 AM
Tuesday, 1:30 AM Thursday, 9:30 AM
Wednesday, 1:30 AM Friday, 9:30 AM
Thursday, 1:30 AM the following Monday, 9:30 AM

Eastern European Time (EET)

Eastern European Time (EET/UTC+2)

Order cutoff time Shipped by
Monday, 1:30 AM Wednesday, 9:30 AM
Tuesday, 1:30 AM Thursday, 9:30 AM
Wednesday, 1:30 AM Friday, 9:30 AM
Thursday, 1:30 AM the following Monday, 9:30 AM

Eastern European Summer Time (EEST/UTC+3)

Order cutoff time Shipped by
Monday, 2:30 AM Wednesday, 10:30 AM
Tuesday, 2:30 AM Thursday, 10:30 AM
Wednesday, 2:30 AM Friday, 10:30 AM
Thursday, 2:30 AM the following Monday, 10:30 AM

 Hong Kong

Hong Kong Time (HKT)

Hong Kong Time (HKT/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Indonesia

Western Indonesia Time (WIB)

Western Indonesia Time (WIB/UTC+7)

Order cutoff time Shipped by
Monday, 6:30 AM Wednesday, 2:30 PM
Tuesday, 6:30 AM Thursday, 2:30 PM
Wednesday, 6:30 AM Friday, 2:30 PM
Thursday, 6:30 AM the following Monday, 2:30 PM

Central Indonesia Time (WITA)

Central Indonesia Time (WITA/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

Eastern Indonesia Time (WIT)

Eastern Indonesia Time (WIT/UTC+9)

Order cutoff time Shipped by
Monday, 8:30 AM Wednesday, 4:30 PM
Tuesday, 8:30 AM Thursday, 4:30 PM
Wednesday, 8:30 AM Friday, 4:30 PM
Thursday, 8:30 AM the following Monday, 4:30 PM

 Kuwait

Arabian Standard Time (AST)

Arabian Standard Time (AST/UTC+3)

Order cutoff time Shipped by
Monday, 2:30 AM Wednesday, 10:30 AM
Tuesday, 2:30 AM Thursday, 10:30 AM
Wednesday, 2:30 AM Friday, 10:30 AM
Thursday, 2:30 AM the following Monday, 10:30 AM

 Macau

China Standard Time (CST)

China Standard Time (CST/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Malaysia

Malaysia Time (MYT)

Malaysia Time (MYT/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 New Zealand

New Zealand Time

New Zealand Standard Time (NZST/UTC+12)

Order cutoff time Shipped by
Monday, 11:30 AM Wednesday, 7:30 PM
Tuesday, 11:30 AM Thursday, 7:30 PM
Wednesday, 11:30 AM Friday, 7:30 PM
Thursday, 11:30 AM the following Monday, 7:30 PM

New Zealand Daylight Time (NZDT/UTC+13)

Order cutoff time Shipped by
Monday, 12:30 PM Wednesday, 8:30 PM
Tuesday, 12:30 PM Thursday, 8:30 PM
Wednesday, 12:30 PM Friday, 8:30 PM
Thursday, 12:30 PM the following Monday, 8:30 PM

 Norway

Central European Time (CET)

Central European Time (CET/UTC+1)

Order cutoff time Shipped by
Monday, 12:30 AM Wednesday, 8:30 AM
Tuesday, 12:30 AM Thursday, 8:30 AM
Wednesday, 12:30 AM Friday, 8:30 AM
Thursday, 12:30 AM the following Monday, 8:30 AM

Central European Summer Time (CEST/UTC+2)

Order cutoff time Shipped by
Monday, 1:30 AM Wednesday, 9:30 AM
Tuesday, 1:30 AM Thursday, 9:30 AM
Wednesday, 1:30 AM Friday, 9:30 AM
Thursday, 1:30 AM the following Monday, 9:30 AM

 Oman

Gulf Standard Time (GST)

Gulf Standard Time (GST/UTC+4)

Order cutoff time Shipped by
Monday, 3:30 AM Wednesday, 11:30 AM
Tuesday, 3:30 AM Thursday, 11:30 AM
Wednesday, 3:30 AM Friday, 11:30 AM
Thursday, 3:30 AM the following Monday, 11:30 AM

 Philippines

Philippine Time (PHT)

Philippine Time (PHT/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Qatar

Arabian Standard Time (AST)

Arabian Standard Time (AST/UTC+3)

Order cutoff time Shipped by
Monday, 2:30 AM Wednesday, 10:30 AM
Tuesday, 2:30 AM Thursday, 10:30 AM
Wednesday, 2:30 AM Friday, 10:30 AM
Thursday, 2:30 AM the following Monday, 10:30 AM

 Saudi Arabia

Arabia Standard Time (AST)

Arabia Standard Time (AST/UTC+3)

Order cutoff time Shipped by
Monday, 2:30 AM Wednesday, 10:30 AM
Tuesday, 2:30 AM Thursday, 10:30 AM
Wednesday, 2:30 AM Friday, 10:30 AM
Thursday, 2:30 AM the following Monday, 10:30 AM

 South Africa

South Africa Standard Time (SAST)

South Africa Standard Time (SAST/UTC+2)

Order cutoff time Shipped by
Monday, 1:30 AM Wednesday, 9:30 AM
Tuesday, 1:30 AM Thursday, 9:30 AM
Wednesday, 1:30 AM Friday, 9:30 AM
Thursday, 1:30 AM the following Monday, 9:30 AM

 Singapore

Singapore Time (SGT)

Singapore Time (SGT/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 Sri Lanka

Sri Lanka Standard Time (SLST)

Sri Lanka Standard Time (SLST/UTC+5:30)

Order cutoff time Shipped by
Monday, 5:00 AM Wednesday, 1:00 PM
Tuesday, 5:00 AM Thursday, 1:00 PM
Wednesday, 5:00 AM Friday, 1:00 PM
Thursday, 5:00 AM the following Monday, 1:00 PM

 Switzerland

Central European Time (CET)

Central European Time (CET/UTC+1)

Order cutoff time Shipped by
Monday, 12:30 AM Wednesday, 8:30 AM
Tuesday, 12:30 AM Thursday, 8:30 AM
Wednesday, 12:30 AM Friday, 8:30 AM
Thursday, 12:30 AM the following Monday, 8:30 AM

Central European Summer Time (CEST/UTC+2)

Order cutoff time Shipped by
Monday, 1:30 AM Wednesday, 9:30 AM
Tuesday, 1:30 AM Thursday, 9:30 AM
Wednesday, 1:30 AM Friday, 9:30 AM
Thursday, 1:30 AM the following Monday, 9:30 AM

 Taiwan

Taiwan Time (TST)

Taiwan Time (TST/UTC+8)

Order cutoff time Shipped by
Monday, 7:30 AM Wednesday, 3:30 PM
Tuesday, 7:30 AM Thursday, 3:30 PM
Wednesday, 7:30 AM Friday, 3:30 PM
Thursday, 7:30 AM the following Monday, 3:30 PM

 United Arab Emirates

Gulf Standard Time (GST)

Gulf Standard Time (GST/UTC+4)

Order cutoff time Shipped by
Monday, 3:30 AM Wednesday, 11:30 AM
Tuesday, 3:30 AM Thursday, 11:30 AM
Wednesday, 3:30 AM Friday, 11:30 AM
Thursday, 3:30 AM the following Monday, 11:30 AM

 United Kingdom

United Kingdom Time

Greenwich Mean Time (GMT/UTC+0)

Order cutoff time Shipped by
Sunday, 11:30 PM Wednesday, 7:30 AM
Monday, 11:30 PM Thursday, 7:30 AM
Tuesday, 11:30 PM Friday, 7:30 AM
Wednesday, 11:30 PM the following Monday, 7:30 AM

British Summer Time (BST/UTC+1)

Order cutoff time Shipped by
Monday, 12:30 AM Wednesday, 8:30 AM
Tuesday, 12:30 AM Thursday, 8:30 AM
Wednesday, 12:30 AM Friday, 8:30 AM
Thursday, 12:30 AM the following Monday, 8:30 AM

 United States

Eastern Time USA

Eastern Standard Time (EST/UTC-5)

Order cutoff time Shipped by
Sunday, 6:30 PM Wednesday, 2:30 AM
Monday, 6:30 PM Thursday, 2:30 AM
Tuesday, 6:30 PM Friday, 2:30 AM
Wednesday, 6:30 PM the following Monday, 2:30 AM

Eastern Daylight Time (EDT/UTC-4)

Order cutoff time Shipped by
Sunday, 7:30 PM Wednesday, 3:30 AM
Monday, 7:30 PM Thursday, 3:30 AM
Tuesday, 7:30 PM Friday, 3:30 AM
Wednesday, 7:30 PM the following Monday, 3:30 AM

Central Time USA

Central Standard Time (CST/UTC-6)

Order cutoff time Shipped by
Sunday, 5:30 PM Wednesday, 1:30 AM
Monday, 5:30 PM Thursday, 1:30 AM
Tuesday, 5:30 PM Friday, 1:30 AM
Wednesday, 5:30 PM the following Monday, 1:30 AM

Central Daylight Time (CDT/UTC-5)

Order cutoff time Shipped by
Sunday, 6:30 PM Wednesday, 2:30 AM
Monday, 6:30 PM Thursday, 2:30 AM
Tuesday, 6:30 PM Friday, 2:30 AM
Wednesday, 6:30 PM the following Monday, 2:30 AM

Mountain Time USA

Mountain Standard Time (MST/UTC-7)

Order cutoff time Shipped by
Sunday, 4:30 PM Wednesday, 12:30 AM
Monday, 4:30 PM Thursday, 12:30 AM
Tuesday, 4:30 PM Friday, 12:30 AM
Wednesday, 4:30 PM the following Monday, 12:30 AM

Mountain Daylight Time (MDT/UTC-6)

Order cutoff time Shipped by
Sunday, 5:30 PM Wednesday, 1:30 AM
Monday, 5:30 PM Thursday, 1:30 AM
Tuesday, 5:30 PM Friday, 1:30 AM
Wednesday, 5:30 PM the following Monday, 1:30 AM

Pacific Time USA

Pacific Standard Time (PST/UTC-8)

Order cutoff time Shipped by
Sunday, 3:30 PM Tuesday, 11:30 PM
Monday, 3:30 PM Wednesday, 11:30 PM
Tuesday, 3:30 PM Thursday, 11:30 PM
Wednesday, 3:30 PM Sunday, 11:30 PM

Pacific Daylight Time (PDT/UTC-7)

Order cutoff time Shipped by
Sunday, 4:30 PM Wednesday, 12:30 AM
Monday, 4:30 PM Thursday, 12:30 AM
Tuesday, 4:30 PM Friday, 12:30 AM
Wednesday, 4:30 PM the following Monday, 12:30 AM

Alaska Time USA

Alaska Standard Time (AST/UTC-9)

Order cutoff time Shipped by
Sunday, 2:30 PM Tuesday, 10:30 PM
Monday, 2:30 PM Wednesday, 10:30 PM
Tuesday, 2:30 PM Thursday, 10:30 PM
Wednesday, 2:30 PM Sunday, 10:30 PM

Alaska Daylight Time (ADT/UTC-8)

Order cutoff time Shipped by
Sunday, 3:30 PM Tuesday, 11:30 PM
Monday, 3:30 PM Wednesday, 11:30 PM
Tuesday, 3:30 PM Thursday, 11:30 PM
Wednesday, 3:30 PM Sunday, 11:30 PM

Hawaii Time USA

Hawaii Standard Time (HST/UTC-10)

Order cutoff time Shipped by
Sunday, 1:30 PM Tuesday, 9:30 PM
Monday, 1:30 PM Wednesday, 9:30 PM
Tuesday, 1:30 PM Thursday, 9:30 PM
Wednesday, 1:30 PM Sunday, 9:30 PM