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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Contact Us
Business Inquiries
Please note that we are closed on weekends and public holidays in Japan.
As we do not have dedicated sales staff and our team handles multiple responsibilities, replies may take longer during busy periods.
We appreciate your understanding and patience.
Updated: May 11, 2025
With inquiries increasing rapidly, response times are currently delayed.
To avoid the wait and get started right away, we recommend visiting the Ready to Purchase? section to
register a business account and place your order.
Please note that this option may not be available in certain countries.
Please note that this option may not be available in certain countries.
General Inquiries
Have questions about our products, your existing orders, or matcha in general?
We also have an FAQ page that may be helpful—feel free to take a look, or reach out to us directly.
We’re always here to help.
Ready to Purchase?
You can purchase directly from 300g per item—just register for a business account and place your order. No need for back-and-forth communication.
For orders over 2kg or for white-label packaging, please use our quote request form instead.
Request a Quote
Need a larger volume, white label, or private label solution? We’re happy to provide a custom quote to accommodate your unique requirements.
Let’s work together to find the perfect match for your business.
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