Returns & Refunds Policy | Matcha Direct – MATCHA DIRECT

This store requires javascript to be enabled for some features to work correctly.

FREE Shipping on all orders
MATCHA DIRECT
  • FOR HOME
    • For Home Top
    • Ceremonial Matcha
      • Blend
      • Single Origin
    • Organic Ceremonial Matcha
    • Accessories
    • Starter Kit
  • FOODSERVICE
    • Foodservice Top
    • Sign Up
    • Ceremonial Matcha
      • Blend
      • Single Origin
    • Organic Ceremonial Matcha
    • Trial Set / Trial Sachet
  • LEARN
    • Why Matcha Direct?
    • How to Prepare and Store Matcha
    • The Health Benefits of Matcha
    • Matcha 101
    • Matcha Recipes
  • ABOUT
    • About us
    • Store Information
  • CONTACT
  • FAQ
  • BULK
Account
  • Log in
  • Create account
MATCHA DIRECT
  • FOR HOME
    • For Home Top
    • Ceremonial Matcha
      • Blend
      • Single Origin
    • Organic Ceremonial Matcha
    • Accessories
    • Starter Kit
  • FOODSERVICE
    • Foodservice Top
    • Sign Up
    • Ceremonial Matcha
      • Blend
      • Single Origin
    • Organic Ceremonial Matcha
    • Trial Set / Trial Sachet
  • LEARN
    • Why Matcha Direct?
    • How to Prepare and Store Matcha
    • The Health Benefits of Matcha
    • Matcha 101
    • Matcha Recipes
  • ABOUT
    • About us
    • Store Information
  • CONTACT
  • FAQ
  • BULK
  • Account
  • Cart 0
MATCHA DIRECT
0 Cart
Home › Returns & Refunds Policy
Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Returns & Refunds Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Due to the nature of food products, we can only accept returns or exchanges of products deemed defective by us. If you have any issues with our products, please contact us via support@matchadirect.kyoto and attach a photo of the problem. We will do our best to resolve the issue.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Invalid password
Enter
Our Store
  • FOR HOME
    • For Home Top
    • Ceremonial Matcha
    • Organic Ceremonial Matcha
    • Accessories
    • Starter Kit
  • FOODSERVICE
    • Foodservice Top
    • Sign Up
    • Ceremonial Matcha
    • Organic Ceremonial Matcha
    • Trial Set / Trial Sachet
  • LEARN
    • Why Matcha Direct?
    • How to Prepare and Store Matcha
    • The Health Benefits of Matcha
    • Matcha 101
    • Matcha Recipes
  • ABOUT
    • About us
    • Store Information
  • CONTACT
  • FAQ
  • BULK
Policies
  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Returns & Refunds Policy
Follow Us
Join Our Newsletter
  • © 2023, MATCHA DIRECT
    American Express Apple Pay Google Pay JCB Mastercard PayPal Shop Pay Visa
  • © 2023, MATCHA DIRECT