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Returns & Refunds Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Due to the nature of food products, we can only accept returns or exchanges of products deemed defective by us. If you have any issues with our products, please contact us via support@matchadirect.kyoto and attach a photo of the problem. We will do our best to resolve the issue.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

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  • Albania (ALL L)
  • Algeria (DZD د.ج)
  • Andorra (EUR €)
  • Angola (AOA Kz)
  • Anguilla (XCD $)
  • Antigua & Barbuda (XCD $)
  • Armenia (AMD դր.)
  • Aruba (AWG ƒ)
  • Australia (AUD $)
  • Austria (EUR €)
  • Azerbaijan (AZN ₼)
  • Bahamas (BSD $)
  • Bahrain (USD $)
  • Bangladesh (BDT ৳)
  • Barbados (BBD $)
  • Belgium (EUR €)
  • Belize (BZD $)
  • Benin (XOF Fr)
  • Bermuda (USD $)
  • Bolivia (BOB Bs.)
  • Bosnia & Herzegovina (BAM КМ)
  • Botswana (BWP P)
  • Brazil (BRL R$)
  • British Virgin Islands (USD $)
  • Brunei (BND $)
  • Bulgaria (BGN лв.)
  • Burkina Faso (XOF Fr)
  • Burundi (BIF Fr)
  • Cambodia (KHR ៛)
  • Cameroon (XAF CFA)
  • Canada (CAD $)
  • Cape Verde (CVE $)
  • Cayman Islands (KYD $)
  • Chad (XAF CFA)
  • Chile (CLP $)
  • China (CNY ¥)
  • Colombia (COP $)
  • Comoros (KMF Fr)
  • Congo - Brazzaville (XAF CFA)
  • Cook Islands (NZD $)
  • Costa Rica (CRC ₡)
  • Côte d’Ivoire (XOF Fr)
  • Croatia (EUR €)
  • Curaçao (ANG ƒ)
  • Cyprus (EUR €)
  • Czechia (CZK Kč)
  • Denmark (DKK kr.)
  • Djibouti (DJF Fdj)
  • Dominica (XCD $)
  • Dominican Republic (DOP $)
  • Ecuador (USD $)
  • Egypt (EGP ج.م)
  • El Salvador (USD $)
  • Equatorial Guinea (XAF CFA)
  • Estonia (EUR €)
  • Eswatini (SZL E)
  • Ethiopia (ETB Br)
  • Falkland Islands (FKP £)
  • Faroe Islands (DKK kr.)
  • Fiji (FJD $)
  • Finland (EUR €)
  • France (EUR €)
  • French Guiana (EUR €)
  • French Polynesia (XPF Fr)
  • Gabon (USD $)
  • Gambia (GMD D)
  • Georgia (GEL ₾)
  • Germany (EUR €)
  • Ghana (USD $)
  • Gibraltar (GBP £)
  • Greece (EUR €)
  • Greenland (DKK kr.)
  • Grenada (XCD $)
  • Guadeloupe (EUR €)
  • Guatemala (GTQ Q)
  • Guernsey (GBP £)
  • Guinea (GNF Fr)
  • Guinea-Bissau (XOF Fr)
  • Guyana (GYD $)
  • Haiti (HTG G)
  • Honduras (HNL L)
  • Hong Kong SAR (HKD $)
  • Hungary (HUF Ft)
  • Iceland (ISK kr)
  • India (INR ₹)
  • Indonesia (IDR Rp)
  • Ireland (EUR €)
  • Isle of Man (GBP £)
  • Israel (ILS ₪)
  • Italy (EUR €)
  • Jamaica (JMD $)
  • Japan (JPY ¥)
  • Jersey (GBP £)
  • Jordan (USD $)
  • Kazakhstan (KZT ₸)
  • Kenya (KES KSh)
  • Kiribati (USD $)
  • Kuwait (USD $)
  • Kyrgyzstan (KGS som)
  • Laos (LAK ₭)
  • Latvia (EUR €)
  • Lebanon (LBP ل.ل)
  • Lesotho (LSL L)
  • Liberia (LRD $)
  • Liechtenstein (CHF CHF)
  • Lithuania (EUR €)
  • Luxembourg (EUR €)
  • Macao SAR (MOP P)
  • Madagascar (USD $)
  • Malawi (MWK MK)
  • Malaysia (MYR RM)
  • Maldives (MVR MVR)
  • Malta (EUR €)
  • Martinique (EUR €)
  • Mauritania (USD $)
  • Mauritius (MUR ₨)
  • Mayotte (EUR €)
  • Mexico (MXN $)
  • Moldova (MDL L)
  • Monaco (EUR €)
  • Mongolia (MNT ₮)
  • Montenegro (EUR €)
  • Montserrat (XCD $)
  • Morocco (MAD د.م.)
  • Mozambique (MZN MTn)
  • Namibia (NAD $)
  • Nauru (AUD $)
  • Nepal (NPR Rs.)
  • Netherlands (EUR €)
  • New Caledonia (XPF Fr)
  • New Zealand (NZD $)
  • Nicaragua (NIO C$)
  • Nigeria (NGN ₦)
  • Niue (NZD $)
  • North Macedonia (MKD ден)
  • Norway (NOK kr)
  • Oman (USD $)
  • Pakistan (PKR ₨)
  • Panama (USD $)
  • Papua New Guinea (PGK K)
  • Paraguay (PYG ₲)
  • Peru (PEN S/)
  • Philippines (PHP ₱)
  • Poland (PLN zł)
  • Portugal (EUR €)
  • Qatar (QAR ر.ق)
  • Réunion (EUR €)
  • Romania (RON Lei)
  • Rwanda (RWF FRw)
  • Samoa (WST T)
  • San Marino (EUR €)
  • São Tomé & Príncipe (STD Db)
  • Saudi Arabia (SAR ر.س)
  • Senegal (XOF Fr)
  • Serbia (RSD РСД)
  • Seychelles (SCR ₨)
  • Sierra Leone (SLL Le)
  • Singapore (SGD $)
  • Sint Maarten (ANG ƒ)
  • Slovakia (EUR €)
  • Slovenia (EUR €)
  • Solomon Islands (SBD $)
  • South Africa (ZAR R)
  • South Korea (KRW ₩)
  • Spain (EUR €)
  • Sri Lanka (LKR ₨)
  • St. Barthélemy (EUR €)
  • St. Helena (SHP £)
  • St. Kitts & Nevis (XCD $)
  • St. Lucia (XCD $)
  • St. Martin (EUR €)
  • St. Vincent & Grenadines (XCD $)
  • Suriname (SRD $)
  • Sweden (SEK kr)
  • Switzerland (CHF CHF)
  • Taiwan (TWD $)
  • Tanzania (TZS Sh)
  • Thailand (THB ฿)
  • Timor-Leste (USD $)
  • Togo (XOF Fr)
  • Tonga (TOP T$)
  • Trinidad & Tobago (TTD $)
  • Tunisia (USD $)
  • Turkmenistan (USD $)
  • Turks & Caicos Islands (USD $)
  • Tuvalu (AUD $)
  • Uganda (UGX USh)
  • United Arab Emirates (AED د.إ)
  • United Kingdom (GBP £)
  • United States (USD $)
  • Uruguay (UYU $U)
  • Uzbekistan (UZS so'm)
  • Vanuatu (VUV Vt)
  • Vatican City (EUR €)
  • Venezuela (USD $)
  • Vietnam (VND ₫)
  • Wallis & Futuna (XPF Fr)
  • Zambia (ZMW K)
  • Zimbabwe (USD $)
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  • © 2025, MATCHA DIRECT