Welcome Back - Matcha Direct Business Portal
A Business account is required to access the Business Portal.
Please log in.
If you have purchased from us before but are unable to log in or access the portal, please contact us.
FAQ
Q: Can I request a receipt?
A: Yes, it is possible. Please contact us to let us know that you require receipts. We will set this up for you. Once the setting is enabled, receipts will be automatically sent to you via email for each order, either before or after shipment.
Q: Do you offer private label services?
Q: What are the product sizes and recommended label sizes for white-label products?
A: Please refer to each product page from this page.
Q: Do white-label products have an expiration date sticker?
Q: "Your order cannot be shipped to the selected address." appears and I cannot proceed to checkout.
A: You have exceeded the checkout limit.
Q: Can I use a different billing address from the shipping address?
A: Yes. Please uncheck “Use shipping address as billing address,” then select or enter a different address.
Q: Can I receive a receipt with my company name or VAT number?
A: Yes. If you would like to include your company name or VAT number, please enter them in the “Name” field, as there is no dedicated field for these details.
