Welcome Back - Matcha Direct Business Portal

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FAQ

Q: Can I request a receipt?

A: Yes, it is possible. Please contact us to let us know that you require receipts. We will set this up for you. Once the setting is enabled, receipts will be automatically sent to you via email for each order, either before or after shipment.

Q: Do you offer private label services?

A: We do not offer private labeling, but white-label products without any labeling are available starting from 10 units.

Q: What are the product sizes and recommended label sizes for white-label products?

A: Please refer to each product page from this page.

Q: Do white-label products have an expiration date sticker?

A: Yes. For white-label products, expiration date stickers are applied at the bottom right corner for bags and on the bottom of tins. The sticker includes both the lot number and the expiration date. For instructions on how to read the lot number, please see this document.

Q: "Your order cannot be shipped to the selected address." appears and I cannot proceed to checkout.

A: You have exceeded the checkout limit.

Please make sure your total order amount does not exceed the applicable checkout limit.
Q: Can I use a different billing address from the shipping address?

A: Yes. Please uncheck “Use shipping address as billing address,” then select or enter a different address.

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Q: Can I receive a receipt with my company name or VAT number?

A: Yes. If you would like to include your company name or VAT number, please enter them in the “Name” field, as there is no dedicated field for these details.

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